Return & Refund Policy

Any products purchased can be returned to THE VELVET shall there be any defects in terms of size, color or material within 3 days after recipient received the parcel. THE VELVET will replace the returned item with a new similar product. 

Before we decide to replace the defect item, the returned product will be checked with the receipt and the product should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the product has been used or damaged by the customer, there will not be any exchange. THE VELVET will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the products, customer will received their new order within THREE (3) days after the confirmation.

The return policy is not applicable if the reason of return is solely due to the product not fitting customer's taste.

Please return your purchase to the following address:

The Velvet Collection

NO. 49, Jalan Palas 18/46,

Seksyen 18,

40200 Shah Alam,

Selangor D.E.

Please contact us at thevelvettv@gmail.com or PM at our FB page https://www.facebook.com/THEVELVETTV if you have any questions or doubts.